Virtual Complaints Book | Inka Jungle Tour Cusco Peru

Complaints Book

Official electronic complaints and claims registry (INDECOPI Peru)

⚖️ Official Virtual Complaints Registry

In compliance with the Peruvian Consumer Protection and Defense Code (Law No. 29571), Supreme Decree No. 011-2011-PCM, and Law No. 31435, we provide this Virtual Complaints Book for all contracted tourism services.

Corporate Name:
DASPE TRAVEL E.I.R.L.

Tax ID (RUC):
20601588219

Fiscal Address:
Portal de Carnicerías 236, Of. 204, Plaza de Armas, Cusco, Peru

MINCETUR License:
Licensed Travel and Tourism Agency Cusco

Statutory Response Deadline:
Non-extendable maximum 15 business days

Official Contact Channel:
[email protected]

Consumer Identification

Full Legal Name / Company Name *

Passport Number or National ID *

Email Address (To receive official claim copy) *

Telephone or WhatsApp Number *

Residential Address (City & Country) *

Parent or Legal Guardian (If claimant is a minor)

Contracted Product or Service Details

Contracted item type *
Tourism ServiceProduct

Claimed Amount & Currency *

Tour Name or Service Contracted *

Date of Service or Booking *

Claim Details & Consumer Request

Classification *
ClaimComplaint

CLAIM (Reclamo): Dissatisfaction directly related to the contracted tourism products or services delivered.

COMPLAINT (Queja): Dissatisfaction not directly related to product delivery; discomfort regarding customer service, attention, or staff conduct.

Detailed description of the incident *

Specific request / Expected remedy *

⚖️ Official INDECOPI Legal Notice (Peruvian Law No. 29571 & Law No. 31435):

Filing this claim does not prevent you from resorting to other dispute resolution mechanisms nor is it a mandatory prerequisite for filing a complaint before INDECOPI.
The licensed operator (DASPE TRAVEL E.I.R.L.) will provide a formal response within a non-extendable maximum period of fifteen (15) business days to your designated email address.
Upon submitting this form, you will immediately receive an official email confirmation containing your unique tracking ticket number and an exact copy of this claim.

I declare under oath that I am the legal recipient of the contracted service or their authorized representative, and that the information provided in this electronic complaints form is true and accurate.

Complaints Book

Consumer Identification

Contracted Product or Service Details

Claim Details & Consumer Request

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