Frequently Asked Questions

Concrete answers

Frequently Asked Questions about traveling to Peru

Peru

Peru is living history that is felt in every corner. It not only hosted the powerful Incan Empire, but also ancient civilizations such as Caral, Nasca, Chavín, Mochica, or Kuélap, which left a legacy that still breathes in its people, its art, and its landscapes.

We are one of the most biodiverse countries in the world: in a single trip, you can cross deserts, climb mountains, and delve into the deepest jungle, experiencing unique contrasts in a matter of hours.

Our culture is not just observed, it is lived: more than 50 native languages, ancestral celebrations, rhythms born from the earth, and a globally renowned gastronomy, where each dish is a story shared.

Traveling to Peru is much more than visiting a place: it is letting yourself be transformed by its energy, its diversity, and its authenticity. And that experience begins the moment you decide to come.

What is the best time to visit Peru?

You can visit Peru all year round, but the best time to experience Machu Picchu is between late March and October. During this period, the weather is dry, the skies are clear, and the Andean landscapes shine with all their strength.

From January to March, it rains more in the Andes, which can affect trekking routes, but at the same time, it is summer on the coast—ideal for beaches and sun.

June to August is high season: there are more tourists, higher prices, and everything fills up quickly. If you are looking for peace, better rates, and availability, booking in advance is highly recommended. Every season has its magic; you choose when to live it.

Is a visa required to enter Peru?

Traveling to Peru is simpler than it seems. If you are a citizen of the Americas or Western Europe, you do not need a visa to enter. If you come from Argentina, Colombia, Chile, Ecuador, Bolivia, Brazil, Uruguay, Paraguay, or Venezuela, you can enter using only your national identification card.

Mexican citizens can also enter without a visa, using only a valid passport.

The tourist stay permit is up to 90 days, which is the perfect amount of time to explore unique landscapes, taste one of the best cuisines in the world, and connect with living cultures.

Everything is ready to welcome you. You just need to decide when to start your journey.

Is it safe to travel to Peru on my own?

Peru is a diverse and hospitable country, and although—as in any destination—you should maintain basic precautions, you can travel with peace of mind. Tourist areas are well-prepared to welcome visitors from all over the world. Choosing authorized operators and booking in advance contributes greatly to a secure and smooth experience.

What documents do I need to enter Peru?

You only need your valid passport, and in some cases, your national identification card if you are from South American countries. A tourist visa is not required if you come from the Americas or Western Europe. Entry is straightforward and hassle-free, allowing you to focus on what matters most: enjoying your journey.

Travel Luggage

Traveling with light luggage is not only practical, but it also allows you to move freely and enjoy every experience to the fullest. We recommend bringing average-sized backpacks or suitcases, weighing up to 10 kg per person, which is ideal for the most common transfers and walks.

For tours that include Machu Picchu by train, it is important to keep in mind that you are only allowed to carry backpacks or bags weighing up to 5 kg per person, in accordance with railway service regulations. However, do not worry; the rest of your luggage can be safely left at your hotel, while your personal daypack travels with you under the care of our drivers during the routes.

If you have domestic flights within Peru, remember that carry-on luggage is limited to 8 kg (18 lbs) and checked luggage is limited to 23 kg (50 lbs). Following these recommendations ensures a smooth, secure, and hassle-free experience. Everything is designed so you only have to focus on the most important thing: experiencing the magic of Peru.

Banks, Currency, and Exchange Rates

In Peru, banks are open Monday to Friday from 9:00 AM to 6:00 PM, and many also open on Saturdays until noon, giving you plenty of time to handle any transaction without hassle. Additionally, you will find ATMs in virtually every city in the country, connected to international networks such as Visa, Mastercard, or American Express. These ATMs allow withdrawals in both soles and US dollars, though it is important to note that fees and less favorable exchange rates may apply.

The official currency is the Sol (S/), and there are coins of 10, 20, and 50 cents, as well as 1, 2, and 5 soles. Bills range from 10 to 200 soles. If you bring US dollars or another currency, you can easily exchange them at authorized exchange houses. In tourist areas like Cusco, US dollars are accepted relatively easily, giving you even more flexibility.

Everything is designed to make your trip simple and safe from day one. Travel with confidence: here, you will always find options to keep your funds secure and accessible wherever you go.

Vaccines

No mandatory vaccines are required to enter Peru, so you can plan your trip with complete peace of mind. However, if your itinerary includes exploring the lush Amazon region—an unforgettable experience for the senses—the Ministry of Health recommends vaccination against Hepatitis B and Yellow Fever.

In the case of Yellow Fever, it is ideal to receive the vaccine at least 10 days before your trip to ensure its effectiveness and enjoy the jungle worry-free. These are simple precautions that will allow you to immerse yourself in nature with greater security and freedom. Preparing well is also part of the adventure.

Traveling with Pets

Yes, you can travel with your pet to Peru, and many travelers do so to avoid leaving their four-legged companions behind. In the case of dogs and cats, you only need to have two documents: an Export Certificate and a Veterinary Certificate certifying the pet’s good health, vaccinations, and deworming. Both must be issued a maximum of 10 days before travel.

It is important to know that importing rabbits from Spain is prohibited. For other species, such as ferrets, birds, or other exotic animals, a Sanitary Import Permit is required, in addition to a mandatory sanitary inspection by SENASA upon arrival in the country.

Traveling with your pet is possible and safe, as long as you prepare the requirements in advance. In Peru, they are also welcome to experience the adventure with you.

Is there internet or cell phone signal in tourist areas?

Yes, you will find good internet coverage in major cities and tourist destinations like Cusco, Lima, and Arequipa. Some remote villages have limited signal, so downloading offline maps and confirming connectivity with your accommodation in advance is an excellent idea.

Electricity in Peru

In Peru, electricity operates at 220V voltage and a 60Hz frequency. If you come from a country that uses 110V, it is essential to bring an adapter or converter to protect your devices, especially if they do not feature dual voltage. Many modern laptops and cameras have it, but it is always advisable to check before your trip.

Regarding plugs, three types are used in Peru: two flat prongs, two flat prongs plus one rounded prong, and two rounded prongs. If your device has a different connector, do not worry: you can easily find adapters at local hardware stores or shopping centers.

Many 4 and 5-star hotels offer adapters to their guests, but it is best to confirm in advance. A small detail like this can make the difference between a comfortable experience and an unnecessary complication. Prepare ahead and enjoy your trip with total peace of mind.

Can I pay with a credit card in Peru?

Nowadays, paying electronically in Peru is a common practice and increasingly secure. Most tour companies and reliable providers offer this service with the necessary security protocols, although it is always recommended that travelers verify the credibility and reputation of the provider before making any transaction.

It is important to keep in mind that some platforms, shops, or businesses may apply an additional surcharge, usually between 5% and 10%, to cover international transaction fees. This is because digital payment processing in Peru still involves high costs for many businesses.

To avoid surprises, find out in advance and, if possible, ask about alternative payment methods. With good planning, you can manage your payments securely and conveniently throughout your stay.

Is travel insurance necessary?

We strongly recommend purchasing travel insurance before arriving in Peru. It not only gives you peace of mind but also protects you against unforeseen events that can happen even on the best adventures.

A good insurance policy usually covers everything from medical expenses due to accidents or illness, to situations like lost luggage, flight delays, theft, or even more serious emergencies like disability or accidental death. Individual and family options are available, with coverages that adjust to your length of stay and the level of protection you want.

Traveling insured is not an extra expense; it is an investment in your safety and well-being. The best way to enjoy Peru to the fullest is knowing you are covered at every step.

Is accessible tourism available for people with disabilities?

Yes, there are increasingly more accommodations, museums, and transport options adapted for accessibility in destinations like Lima, Cusco, or Arequipa. Some operators offer tours designed for people with reduced mobility or special needs. However, it is important to coordinate well in advance to ensure proper access, private transport, and trained staff. An inclusive and well-planned trip is entirely possible.

I have read that Peru is dangerous, is that true?

Peru, like any country, has areas that require precautions, but the main tourist destinations are safe if you follow basic recommendations: avoid walking alone at night in poorly lit areas, use taxi apps, and hire authorized operators. With common sense and good planning, you will have a safe and enriching experience.

Frequently Asked Questions about Tours and Machu Picchu

When and how should I buy my entrance tickets to Machu Picchu?

Tickets to Machu Picchu have limited daily capacities and sell out quickly, especially during the high season (May to August). Ideally, you should buy them at least 2 to 3 months in advance, especially if you wish to add entry to optional mountains like Huayna Picchu or Machu Picchu Mountain. You can purchase them online on the official website or through our authorized service, where we handle the entire logistics. Booking in advance not only guarantees your entry but also ensures better options for the circuit and timetable to enjoy the best views and memories.

What is the difference between Machu Picchu, Huayna Picchu, and Machu Picchu Mountain?

Machu Picchu, Huayna Picchu, and Machu Picchu Mountain are three distinct areas within the same archaeological sanctuary, and each offers a different experience:

Machu Picchu is the main citadel, the archaeological heart that everyone knows. Here, you can tour temples, terraces, plazas, stairways, and iconic viewpoints such as the Temple of the Sun or the Sacred Rock. This visit is included in all tickets and does not require great physical effort, making it accessible to most visitors.

Huayna Picchu is the iconic mountain that appears in the background of classic photos of Machu Picchu. Climbing it requires good physical condition, as it is a steep and narrow hike of about 1.5 to 2 hours in total. From its summit, the views of the citadel and the natural environment are spectacular. Access is limited to a few hundred people per day, so booking in advance is highly recommended.

Machu Picchu Mountain (also known as the Old Mountain) is a longer but less steep hike than Huayna Picchu. It takes between 2.5 to 3.5 hours round trip and offers a panoramic view from an even higher elevation. It is ideal if you are looking for a quieter trekking experience with fewer tourist crowds.

Each option has its charm, and the best choice depends on your physical condition, available time, and the type of experience you seek. Booking your ticket in advance allows you to secure the option that best fits you, as spots are limited and highly sought after, especially in high season.

Do I need to book everything in advance, or can I book upon arrival?

While you can find some services on the go, it is highly recommended to book in advance, especially Machu Picchu tickets, trains, and domestic flights. This helps you avoid setbacks and secure convenient schedules. Many travelers who improvise end up with limited options or paying higher rates. Booking beforehand allows you to focus on enjoying your trip rather than solving logistics.

Are there direct flights to Cusco from my country?

Cusco does not receive direct international flights from Europe or North America. Most international flights arrive first in Lima, and from there you can take a domestic flight to Cusco. Several airlines offer multiple daily frequencies, so booking in advance is key to securing convenient schedules and competitive fares.

What happens if I miss my flight? Can I get a refund?

Change and refund policies vary by airline and ticket type. Some allow rescheduling with a penalty, while others offer no refund. Therefore, it is essential to check the terms and conditions at the time of purchase and, if possible, opt for flexible tickets. Organized and clear booking minimizes these risks and provides room to resolve unexpected issues.

Is it safe to take buses between cities?

Yes, traveling by bus between cities is a safe and very popular option among travelers. Renowned companies like Cruz del Sur, Oltursa, Civa, or Movil Tours offer comfortable services with reclining seats, onboard restrooms, and even entertainment. It is recommended to choose daytime buses or opt for VIP-class night services for long journeys. Booking in advance guarantees better seats and more convenient schedules.

How do I get from Cusco to Machu Picchu?

The classic route is by train from Ollantaytambo to Aguas Calientes (Machu Picchu Town). To do this, you first travel by vehicle from Cusco to Ollantaytambo (approximately 2 hours) and then board the train (1.5 to 2 hours). Alternative routes like the Inka Jungle or Salkantay are also available for those seeking a more adventurous experience. Booking the train in advance is key to securing convenient schedules.

Is it safe to stay in Airbnbs, or is a hotel better?

Both options are safe if you choose correctly. Airbnb can offer more local or budget-friendly experiences, while hotels—especially 3-star and above—provide greater infrastructure, 24/7 reception, and integrated tourist services. If you seek peace of mind, professional support, and continuous service, booking a hotel with good reviews is usually the most practical option, especially in destinations like Cusco, Lima, or Arequipa.

Which is the best area to stay in Lima, Cusco, and Arequipa?

In Lima, the neighborhoods of Miraflores and Barranco are highly recommended for their safety, accessibility, and tourist atmosphere.
In Cusco, the Historic Center is ideal for being close to attractions and restaurants, though San Blas offers bohemian charm and more tranquility, and Wanchaq offers a cultural exchange with local residents.
In Arequipa, staying near the Plaza de Armas connects you easily to everything. Booking accommodation in a strategic location from the start saves you time and enhances your experience.

Is tap water drinkable? Is it safe to brush teeth or have drinks with ice?

Tap water in Peru is not suitable for direct consumption. For drinking or brushing your teeth, using bottled or boiled water is recommended. In hotels, restaurants, and cafes, they typically use ice made from purified water, but if you have a sensitive stomach, it is best to ask or avoid it. Prevention is key to ensuring your experience is not interrupted.

How much tipping is customary in Peru?

Tipping is not mandatory, but it is customary and well-received. In restaurants, a tip of 5% to 10% is typically left, especially if the service was good. For guides or drivers, 5 to 20 soles is usual depending on the duration and quality of the tour. It is always a gesture of appreciation that supports the local economy and fosters warm interactions during your trip.

Can you haggle in markets and fairs?

Yes, haggling is part of the trading culture at artisan fairs and local markets. It is common to negotiate prices respectfully and politely, especially if you are buying multiple items. However, in authorized shops and restaurants, prices are typically fixed. Haggling with kindness can secure better prices and lead to more authentic experiences.

How religious is Peruvian society? Is there anything I should avoid?

Peru is predominantly Catholic but very tolerant of other beliefs. When visiting churches, sacred sites, or participating in festivals, it is recommended to dress respectfully (especially keeping shoulders and knees covered) and avoid noisy or intrusive behaviors. Showing interest and respect for local traditions usually brings smiles and opens doors.

Are tourist scams common? What should I avoid?

As in many tourist destinations worldwide, situations involving overpricing or unlicensed services can occur. To avoid this, book tours and transport with registered agencies, always ask for prices before consuming, and avoid exchanging money on the street. With basic planning and advance bookings, your experience will be smooth and free of surprises.

What happens if I get sick during the trip?

In large cities, there are private clinics with excellent medical care, and many travel insurance plans include coverage in Peru. If you get sick in a rural area, your guide or agency can coordinate care or transfers. Having insurance gives you quick access to quality care, so traveling prepared is a way to look after yourself.

How reliable are Peruvian travel agencies?

Many agencies are highly professional, with years of experience and excellent reviews. The key is to choose those with an active RUC, operating license, and presence on trusted platforms. An authorized agency offers support, compliance, and personalized service. Booking in advance with serious operators makes the difference between an ordinary trip and a well-cared-for experience.

What kind of backpack should I bring? Is special equipment needed?

To enjoy the experience to the fullest, we recommend carrying a light and functional backpack of 40 to 55 liters for women, and 50 to 65 liters for men. You do not need a professional high-mountain backpack, but you do need one that is comfortable, water-resistant, and has good support, as it will be your companion throughout the journey.

Ideal features of your backpack:

  • Water-resistant (waterproof)
  • Internal carbon or lightweight aluminum frame to distribute weight better
  • Padded and ventilated back for greater comfort
  • Padded belt, shoulder straps, and chest straps
  • Front or bottom access to the internal compartment
  • Double zipper for security
  • Hydration bladder compartment with hose outlet

Important:

This is not the luggage for your entire trip to Peru, but the exclusive gear you will carry with you during the 4 days of the tour. Each passenger is responsible for carrying their own backpack, so packing only essentials is key. Choose practical, comfortable, and easy-to-carry items so you can move freely during trekking, cycling, and other adventure activities.

Remember: the lighter your backpack, the more you will enjoy the trail.

Can I get scammed with tickets to Machu Picchu or trains?

Unfortunately, there are unauthorized agencies and websites that sell fake tickets. The most common trick is telling you that ‘tickets to Machu Picchu are available’ when they are actually sold out. Once you arrive and during the tour, they will ‘inform’ you that due to various reasons you do not have entry, and they will try to resolve it at the last minute. In many cases, entry is impossible, and they only end up offering a refund for the ticket, leaving your trip ruined. To avoid risks, always buy on the official government website or through our authorized agency.

Will I waste time in lines or paperwork?

During high season, there can be lines for buses, trains, or entry to Machu Picchu. Booking in advance allows you to avoid long lines, access strategic schedules, and have everything coordinated. Agencies also streamline processes and provide assistance so you can make the most of every minute of your trip.

What happens if I change my plans at the last minute? Are there refunds?

It depends on the service. However, tours that include entry to Machu Picchu are governed by other clauses and are subject to the terms and conditions of each agency. The Ministry of Culture of Peru has established strict conditions to prevent changes and refunds to avoid fraud. These include restrictions and penalties that lead us, as agencies, to offer non-refundable policies, especially in high season. Therefore, we highly recommend defining your reservation and appropriate dates well in advance.

Won't I feel too physically exhausted during the tours?

There are demanding routes, but also gentle options. The key is to choose itineraries according to your rhythm and physical condition. Many agencies offer customized versions or versions with stops to help you acclimatize. Planning ahead allows you to set up a balanced trip where enjoyment is not overshadowed by exhaustion.

How do I avoid feeling like "just another tourist"? I want an authentic experience.

Opt for community experiences, guided hikes with locals, visits to artisan workshops, or stays in rural villages. Avoid massive tours and look for alternative routes to the classic circuit. Traveling with operators that prioritize responsible tourism connects you with the real Peru—the one you do not just see in photos, but feel. We look forward to welcoming you!

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